Case Study – 24/7 Emergency Services
In the spring of 2022, ETON Controls, a company specializing in manufacturing and providing control valves and equipment, received a phone call from a combined cycle station. During the call with one of our sales representatives, the station personnel informed them that one of their boilers’ critical pump recirculating valves had failed. As a result, the power plant was unable to operate until the valve issue was resolved.
The ETON Controls sales representative assured the plant personnel that Eton Controls was fully capable of handling the project promptly, aligning with the outage schedule of the power plant. Recognizing the urgency of the situation, the combined cycle station arranged for an airplane carrier to deliver the necessary valve components to Eton Controls directly. This measure was taken to ensure that there would be no delays in the shipping process, and the items would reach Eton Controls as quickly as possible.
Upon receiving the order, ETON Controls promptly got to work. Within a remarkable four days, we successfully manufactured a new 7 Layer Cage, Plug & Stem Assembly, along with a Seat Ring Strainer. These components were crucial for the functioning of the Copes Vulcan valve. The manufacturing process also involved a vital step of Heat-Treating the components, which likely ensured their durability and reliability in the demanding environment of a power plant.
The combined cycle station was not only impressed with the quality and performance of the manufactured items but was also delighted with the pricing offered by ETON Controls. Moreover, the most significant factor that pleased the customer was the lead time provided by ETON Controls. While the original equipment manufacturer replacement lead time was projected to be an extensive 18 weeks, ETON Controls managed to deliver the urgently needed components within just four days!
Once the manufacturing process was completed, the combined cycle station arranged for a special courier to hand deliver the items from ETON Control’s facility back to the power plant. This additional measure aimed to minimize any potential shipping delays and ensure the fastest possible installation of the new components, thus allowing the power plant to resume its operations without further delay.
